Every company has its unique challenges. Getac is known to provide industry-tailored, rugged computing solutions that cater to your specific operational needs. Whether boosting efficiency, prioritizing safety, or lowering total cost, we make it our mission to develop a core understanding of your business goals. We consider your pain points, the context of your day-to-day work, and your desired outcome, which all lead to our perfect-fit solution— one with only the capabilities you need and want. We’ve collaborated with businesses in various fields and have generated hard results for each and every one of them. Let us do the same for you.
DEFENSE
PUBLIC SAFETY
NON-PROFIT
MANUFACTURING
Since System Integrators help organizations design and implement IT systems, they thrive on device longevity, low failure rate, and cost-effectiveness. As these organizations serve a vast number of stakeholders, from end-users to internal teams, its operations hinge on integrating long-lasting, rugged devices into the fabric of their clients’ businesses. They found immense value in the durability of Getac devices and aimed to find ways to prolong that lifespan without incurring additional costs.
The client faced increasing costs associated with maintaining their extensive fleet of devices that were installed in transportation vehicles. Out-of-warranty repairs to screens, SSDs, motherboards, etc. proved to be expensive, as these were commonly replaced components that continued to rack up additional costs. When the client initially proposed to purchase spare parts directly and perform repairs in-house, this presented a significant concern regarding “responsibility” with the technology and the inability to ensure proper repair procedures were followed to Getac’s standards.
To save on the cost of out-of-warranty repairs, Getac allowed the client to engage in self-repair processes. To address the issue of responsibility when it comes to self-maintenance, Getac established a mutual arrangement with the client to obtain access to spare parts contingent upon the completion of thorough repair training. This initiative served to harmonize cost-saving measures with equipment integrity, empowering their team members with the necessary competencies for proper installations. This also mitigated potential damages arising from improper repairs, safeguarding the sustained functionality of the equipment.
Getac ensured proper installation procedures were followed, minimizing the risk of equipment damage and maintaining manufacturer warranties while still allowing for cost-cutting measures. This not only protected the client from unexpected future repair costs, but also ensured the continued optimal performance of their critical hardware and software, ultimately maximizing uptime and minimizing disruptions to their operations. By going beyond a traditional product sale and offering customized services and extended warranty options, we were able to deliver a solution that perfectly aligns with the client's needs, ensuring long-term value and a successful partnership.
