Every company has its unique challenges. Getac is known to provide industry-tailored, rugged computing solutions that cater to your specific operational needs. Whether boosting efficiency, prioritizing safety, or lowering total cost, we make it our mission to develop a core understanding of your business goals. We consider your pain points, the context of your day-to-day work, and your desired outcome, which all lead to our perfect-fit solution— one with only the capabilities you need and want. We’ve collaborated with businesses in various fields and have generated hard results for each and every one of them. Let us do the same for you.
PUBLIC SAFETY
FIRE & RESCUE
EMERGENCY SERVICES
The public safety industry, particularly in the realm of fire safety, plays a vital role in safeguarding communities and infrastructure from the devastating impacts of fire-related incidents. From prevention to response and recovery, professionals in this field are dedicated to ensuring the well-being of individuals and the protection of property. In this hazardous, high-risk environment, professionals rely on tablets as crucial tools to streamline rescue operations and enhance critical decision-making processes.
The swift retrieval of equipment is crucial in the realm of public safety. Ensuring operational preparedness and facilitating prompt responses to reported incidents are key objectives. However, in certain roles or industries where operations are particularly hazardous, frequent or accidental damage to devices may not be fully covered by the standard warranty. Additionally, the prior repair process with other suppliers involved lengthy wait times for quotes and complicated payment procedures. These delays often resulted in device shortages and hampered the service's ability to maintain optimal equipment availability.
After receiving direct user feedback from front liners about typical device usage, an enhanced warranty solution was created to address the challenges faced by the public safety sector. The fire department’s captain was consulted throughout this decision-making process as well, ensuring usability and relevance. Recognizing the frequent, accidental damage the tablets and other equipment experienced, the new approach implemented a “pooled” warranty. This ensured that devices could be quickly repaired and returned to service after unforeseen incidents at no extra cost. As an additional benefit, the updated warranty was also able to cover the replacement of damaged screen protection films, a component which end users in fire safety heavily relied on as the rough environments and the constant use of gloves, styluses, and pens hitting the screen often scratches it and renders it non-responsive
In emergency scenarios, devices used for support must be as rugged and dynamic as the personnel wielding them. The B2B Pooled Warranty and Screen Protection Film Warranty have demonstrably enhanced operational efficiency for this public safety service. By covering multiple repairs for the same device, it allows customers to make the most of often limited budgets. This coverage also enables public safety accounts to easily create an RMA online without even having to speak to a tech support agent. At no extra cost, the program was able to offer a robust solution through multiple warrantied repairs throughout the coverage period, ensuring minimal downtime and a quick return of devices to service.
