INTELLIGENT PLANNING:

BUILDING CUSTOMER RELATIONSHIPS THAT LAST

FREE WHITEPAPER DOWNLOAD BELOW

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AFTERSALES SERVICE IN THE AUTOMOTIVE MARKET IS NO PLACE FOR THE FAINT-HEARTED

It’s a dog-eat-dog world with customers ready to cross the street for the slightest reason. So, what are the pain-points and how can digital technology resolve them? This Frost & Sullivan whitepaper considers the current situation for both customers and service center staff and technicians, and explores how AI can come to the rescue.

Read how we're transforming aftersales service

DO THESE SOUND FAMILIAR?

Disparate and Siloed Systems

With one up-to-date version of the truth that’s accessible to all, there’s no more room for error and duplicated work.

Paper-based Processes

Working on paper is time-consuming, prone to error and riddled with bottlenecks, but it’s still hanging in there. It’s time to move on.

Manual Estimates

Give a customer a price and they’ll know where they stand. Give them two for the same job and you’re in trouble.

Training Included?

Implementing new technology is relatively easy, but training staff to use it – and enjoy the benefits – takes time.

DISCOVER THE MAGIC SAUCE FOR BUILDING CUSTOMER LOYALTY

THE UNIQUE GETAC COMBINATION: INTELLIGENT PLANNING AND RUGGED HARDWARE

With Getac, you not only get AI-powered Intelligent Planning software, you also get rugged hardware designed to be used by technicians working on the workshop floor. Knocks, drops and dirt are all to be expected, but it gives everyone access to a unified view across every system.

We know that within every global dealer network you’ll find multiple disconnected systems; no single solution will cater to every need. That’s why our software uses APIs, robotic process automation and data extraction to bring siloed and disparate systems together.

Intelligent planning software
Seamlessly integrate multiple systems
Real-time updates across workflows and reports
Secure role-based access to data
Rugged hardware designed for the workshop

INTELLIGENT PLANNING IN ACTION

The whitepaper features a case study on Autohaus Hedtke, a German automotive dealership with big expansion plans. They required a system that could automate repetitive day-to-day tasks, free up resources, and enable staff to focus on improving the customer experience.

After deploying Getac’s Intelligent Planning software, the benefits were immediate. Resource bottlenecks became a memory, technician efficiency increased by 10%, and the time it takes for reception and management teams to plan and execute tasks dropped by 25%.

Source: Holger Hedtke, Autohaus Hedtke, Volvo & JLR Dealer, Germany

10%

technician
efficiency
increase

Reception and management team

25%

drop in
processing
time

North America

Latin America