At Getac, we recognize the importance of maintaining a robust security posture to safeguard sensitive information, protect against potential threats, and ensure the integrity of our system and data. Security is ingrained in our company culture, and we are committed to implementing and upholding stringent security policies and procedures across all levels of our organization. We continuously invest in state-of-the-art security technologies, conduct regular risk assessments, and provide ongoing training and awareness programs to our employees to mitigate security risks effectively. Our unwavering dedication to security underscores our commitment to maintaining the trust and confidence of our customers and partners.
Security Updates
Getac is dedicated to improving our security measures and reducing the risk associated with security vulnerabilities pertaining to our products. Security updates are released for supported Getac Window systems every half year or less, in accordance with security advisories provided by Intel Corporation and Insyde Software Corp. Latest Drivers, Management Engine Firmware (“ME FW”), and Basic Input/Output System (“BIOS”) solutions are released and listed out for the affected products with the links provided. Getac strives to provide security update support for Getac Windows devices for the duration of their availability for sale, as well as three (3) years following the last order date (End of Sale Date, EOS Date) issued by Getac for each product model. As for Getac Android devices, security updates are available on a quarterly basis, where we closely follow publishes on AOSP. Visit Getac Device Update Center for more information. The security update support period for the EOS Products are listed in the following table. The aforementioned Getac’s security update support period for Getac Windows devices and Android devices will not shorten after the publication of this Security Policy. However, it's important to note that Getac's minimum security update support period does not cover the updates for third-party delivered software and these updates should be governed by the support period provided by the respective third-party software provider. Should Getac’s support period be extended, notification of the revised timeframe will be made at the earliest opportunity. Regarding updates for any third-party delivered software, including but not limited to operating systems and applications, Getac does not warrant or assume liability for their warranties, service terms, and support periods. (All mentioned schedules and time frame are subject to change without prior notice whenever necessary)
Recent Updates
For driver updates, please visit Drivers & Documents.
The List of Security Update Support Period for Getac End-of-Life Products
Product | End of Sale Date | End of Security Support |
ZX70G2 | 2024/4/30 | 2027/5/30 *Security maintenance release end date for the OS: 2025/6/30 |
B360G1 | 2023/12/15 | 2027/1/15 |
B360G1 Pro | 2023/12/15 | 2027/1/15 |
V110G6 | 2023/12/15 | 2027/1/15 |
UX10G2-R | 2023/12/15 | 2027/1/15 |
X500G3 | 2023/9/15 | 2026/10/15 |
X500G3 Server | 2023/11/15 | 2026/12/15 |
F110G5 | 2023/2/28 | 2026/3/30 |
K120G1 | 2022/08/04 | 2025/09/04 |
Vulnerability Response Policy
In alignment with our commitment to robust security measures, we encourage you to promptly report any security vulnerabilities you’ve identified in Getac’s products through https://www.getac.com/us/security-vulnerabilities-reporting/. Getac appreciates all individuals, partners, and third-party researchers for their efforts in identifying and bringing issues to our attention, enabling us to take necessary actions. Getac will attempt to acknowledge the receipt of a security vulnerability report within three (3) to seven (7) business days. Updates regarding the remediation process will be communicated on a regular basis throughout the timeframe of thirty (30) to forty-five (45) business days, until a resolution is provided for the reported security vulnerabilities.
Vulnerability Reporter Reminder
Getac deeply values the contributions made by our customers and the broader Getac community in enhancing the security of our products and services. While we appreciate your efforts, we kindly urge you to exercise responsibility and adhere to the following guidelines when investigating or reporting any issues:
(1) Maintain strict confidentiality regarding all information exchanged from any party regarding the found vulnerability.
(2) Refrain from engaging access or modifying any Getac products without proper authorization.
(3) Ensure that no data should be modified, stored, disclosed, or used during your investigation.
Disclaimer
THIS SECURITY UPDATE POLICY IS FOR INFORMATIONAL PURPOSES ONLY AND GETAC RESERVES THE RIGHT TO CHANGE OR UPDATE ANY CONTENT THEREOF AT ANY TIME WITHOUT PRIOR NOTICE. ALL CONTENT AND OTHER INFORMATION MENTIONED IN THIS POLICY OR OFFERED ARISING FROM THE ISSUE DESCRIBED HEREIN ARE PROVIDED ON AN “AS IS ” BASIS.GETAC HEREBY EXPRESSLY DISCLAIMS ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF ACCURACY, MERCHANTABILITY, FITNESS FOR ANY PARTICULAR PURPOSE, AND NON-INFRINGEMENT. THE USE OF THIS POLICY AND THE INFORMATION THEREIN IS SOLELY AT THE USER’S OWN RESPONSIBILITY, RISK, AND EXPENSE.
