DIGITAL TECHNICAL PUBLICATIONS
Provide vehicle manufacturers technical repair and maintenance information directly to the technicians, as part of a Getac rugged mobile solution, to maximize the working time spent on the vehicle and improve the first time fix ratio.
OEM INFORMATION MANAGEMENT SYSTEMS
Getac’s cloud-based toolset helps OEMs ensure information flow across their aftersales value chain. These process-driven systems include lightweight ticketing and maintenance interfaces that incorporate a wide range of customizable KPIs and reporting metrics to manage workshops and technicians effectively.
Aftersales Portal
The cloud-based platform is tailored for service and repair networks, providing access to a consolidated database of aftersales information, resources, and systems. An administration console manages the systems and associated content, which can be accessed through either a fully managed SaaS model or an on-site installation.
Salient Features
- User account management with SSO integration
- Flexible vehicle definition/vehicle management model
- VIN specific resource tagging
- Acts as a container for aftersales modules, including document libraries, knowledge base, service repair information, warranty repair times, electrical information, parts catalogues & parts ordering
Key Benefits
- Out-of-the-box setup
- Supports multiple resource types
- Can be fully managed and maintained by the OEM
- Flexible system interfaces
Technical Case Management
Getac’s technical case management system is used to manage and track technical issues related to the repair and maintenance of vehicles. When a vehicle is brought in for service or repair, the technician uses this system to log the details of the issue, including any symptoms or error codes. The system in turn provides the technician with recommended solutions to diagnose and resolve the problem.
Salient Features
- One-stop solution for managing all technical queries
- Out-of-the box system
- Simple to use, swift to deploy
- Structured, data-driven and customisable interfaces
- Workshop friendly reporting dashboards
- Integrates seamlessly with OEM and Third-Party systems
Key Benefits
- Improves customer satisfaction through a streamlined & transparent process
- Enables better tracking and faster resolution of technical issues
- Enhances communication between workshop stakeholders
- Improves workshop efficiency through process automation
Warranty System
Designed specifically for automotive OEMs and their service networks, the warranty system enables the technicians to claim a warranty. It covers the cost of repair or replacement of parts and labor for defects or issues that arise during the warranty period. It's tightly linked with the technical case management system.
Salient Features
- One-stop solution for managing all warranty-related queries or claims
- Information captured using consistent and structured forms
- Allow users to create and facilitate warranty claims
- Alerts support groups when new claims are raised
- Allows upload of proof documents
Key Benefits
- Improves customer satisfaction and brand loyalty through a transparent warranty claim process
- Reduces costs for customers as well as the OEM and its dealership
- Demonstrates commitment to quality and customer service
- Helps drive competitive differentiation
Transforming Technical Training for Remote Work
As remote work becomes increasingly common, technical training has evolved to ensure consistent skill development across dispersed teams. Organizations are adopting digital platforms and virtual classrooms to deliver training, making it more accessible and flexible. Technologies like Virtual Reality (VR), Augmented Reality (AR), and Learning Management Systems (LMS) offer immersive experiences and centralized resources. Companies such as Bridge Learning Tech provide tailored solutions for regulated industries, while robust equipment like Getac’s rugged laptops ensures reliability in diverse environments. This shift not only maintains training quality but also opens new growth opportunities for businesses.
See the solution in action
WORKSHOP READY DEVICE MOBILITY,
FOR EASILY ACCESSIBLE TECHNICAL DOCUMENTATION
Automotive aftermarket size to reach $513.1 Billion by 2027.*1
The average vehicle car parc age is getting older, in the US it is circa 11.8 years, in Germany it is 9.8 years and in Russia 13.4 years. *2
This will translate into higher investments in the maintenance and upkeep of existing vehicles. *2
“Access to repair and maintenance information is an important part of a safe and effective automotive aftermarket”. *3
*1 Source: www.globenewswire.com*2 Source: Frost & Sullivan
*3 Source: European Automobile Manufacturers Association
WHY YOU NEED IT?
With right to repair legislation at the forefront for OEM’s, they are responsible for providing technical parts and service information to its network, customers, and independent repair facilities. Technical portals and websites are available for its franchised service points or through online subscription services, for the independent aftermarket.
Delivering vehicle code details, non-emission related information, reprogramming, or flashing for all makes and models, directly to the technician’s rugged mobile device to improve the proficiency of vehicle servicing and repair.
GETAC DIGITAL TECHNICAL PUBLICATIONS GIVES YOU
TECHNICAL DATA FLOW
Integrate your OEM technical data into the Getac Intelligent Planning solution to feed your technician job cards and technical information into a single workflow.
OPTIMAL VIEWING
Getac tablet PC’s can access and effectively display VIN based records, vehicle service history, outstanding campaigns, technical instructions and wiring diagrams without the need to zoom in and out.
MOBILIZE YOUR TECHS
Using Getac’s workshop ready tablet PC’s allows your technicians to be at the side of the vehicle when referencing technical data.
GETAC AUTOMOTIVE SOLUTIONS
Getac believes in eradicating wasted time and reducing costs for workshop operations by providing optimal hardware and software solutions that address the main workshop processes - allowing technicians to spend more time in the service bay attending to vehicles or out in the field at a roadside repair.
The Smart Approach to Combining Workflows]
Download the Workflow Brochure to learn more about the optimized rugged mobile solutions to improve the first time fix ratio.
SOLUTION FEATURES
4 WORKFLOWS IN 1 DEVICE
Getac tablets can manage all your workshop process needs (Technical, Diagnostic, Job Card & EVHC) allowing for device consolidation, which in turn reduces IT costs by removing the need for a separate device for each application.
GETAC AUTOMOTIVE SOLUTION BENEFITS
What is "Getac Select® Solutions?"
As a leader in providing rugged mobile solutions in the industry, we listen to customers and want to take our Customer Experiences to the next level. We understand the challenges in your daily business and the frustrations you may have while selecting suitable solutions to achieve your business objectives or solving these challenges. To further separate Getac from the competition, Getac now offers a comprehensive Industry solutions program, called “Getac Select® Solutions”. With our years of industry knowledge and experience, and combined with our successful deployments to our customers globally, “Getac Select® Solutions” shortlists the most appropriate solution options for you to choose from.
Solutions
Professional Service and Support
Service
- Main Unit Warranty Extension
- Battery Warranty Extension
- Keep your SSD / HDD Warranty
- Getac Office Dock Warranty
- 3rd Party Vehicle Dock Warranty
Support
- Self-maintainer
- Drivers & Manuals
- Product Registration
- FAQ & Help
- Online Support
- Getac Diagnostic Assistant
- Getac System Recovery
- Warranty Check