As a leading provider of rugged computing solutions, and to ensure you get all the support you need to deliver on your budget, we offer a full range of support services.
They range from our Bumper-to-Bumper warranty, that helps minimise downtime, to an Extended Warranty option that offers comprehensive cover for as much as 7 years.
With accidental damage now included in 3-year warranty packages, you can rest assured you’ll be up and running as quickly and cost-effectively as possible.
TOTAL REPLACEMENT
If we can’t fix it, we’ll send you a replacement as quickly as possible.
HASSLE-FREE
No waiting for estimates or approvals. Once you’ve reported your product issue via our Service Request System, we’ll take care of the rest.
IN-BUILT CONFIDENCE
With no failure, accident or market surprises, you can fix your budget with confidence.
Does exactly what it says. You get the same no-hassle warranty that we offer as standard for an extended period.
DEVICES
If we can’t fix it, we’ll send you a replacement as quickly as possible.
BATTERIES
Instead of 12 months cover, you are now covered for the life of your battery.
ACCESSORIES
Getac-compatible Havis and Gamber-Johnson vehicle docks and LIND rugged power adaptors can now be covered for up to 5 years.
Minimise any downtime with fast, reliable, expert servicing of all your Getac rugged computers by our very own experts. Including additional benefits of:
Should your Getac product need repairing your technicians have access to our online tutorials, allowing them to fix the problem quickly, while minimizing downtime.
In the unlikely event a repair is needed your technician diagnoses the problem, creates an RMA in Getac’s Service System and we ship the part immediately.
For maximum efficiency, we supply a kit of spare parts to your location. So, replacement parts are always to hand.
Expand your warranty coverage to whatever country you’re using your Getac Products. And, in the unlikely event we don’t provide a warranty in that country, your Getac representative will notify you of the nearest country you will find Getac service support.
When you’re dealing with sensitive customer data it’s comforting to know that we can ship replacement HDD/SSD pre-imaged with your system image. Leaving you to just insert and go.
What our clients have to say
