As one of the leading rugged computer providers, Getac offers extensive rugged computing product lines and serves a wide range of vertical markets.
Advances in remote field services are reshaping business operations everywhere, and the industrial sector is no exception. From oil & gas to utilities and defence, field service professionals face unique challenges that demand robust and reliable technology solutions. This article explores the critical role of field service operations in rugged industries, the evolving challenges faced by field service professionals, and how rugged solutions like the Getac F110 rugged tablet are revolutionising the way they go about their day-to-day duties.
Field service workers typically operate outside of traditional office settings, in environments ranging from remote facilities and infrastructure to inside customers’ homes. Consequently, the ability to effectively manage these workers remotely is central to an organisation’s overall operational efficiency.
Field service management solutions can be used to support remote work by enhancing field workers’ efficiency and productivity. It also enables a seamless transition from traditional paper-based methods to fully digital solutions, while simultaneously addressing the evolving expectations of modern customers.
A great example is the use of mobile workforce management in the utilities industry. Many utilities organisations have large field workforces tasked with the routine maintenance of customers’ equipment (e.g. boilers), as well as dealing with any emergency callouts that may arise. Mobile workforce management technology helps to optimise appointment scheduling by assigning field service workers to customers based on their real-time location and level of expertise. Doing so means more appointments are fulfilled per day and a greater number of first-time fixes are achieved for customers, a win-win for all involved.
However, remote work in rugged environments isn’t without its challenges. Many field service professionals often operate in highly challenging environments and adverse weather conditions, meaning they require technology that’s also up to the job. This is where rugged technology can quickly prove invaluable.
Remote field service management solutions enhance efficiency and productivity by empowering field workers to perform their tasks effectively from any location.
Field service work covers a huge range of tasks, from installing, maintaining, and repairing equipment, to performing maintenance, repairs, inspections, data collection, and reporting. These roles demand technology that can keep up with the rigors of the field. Some common challenges include:
Harsh Environmental Conditions: Field service professionals often work in environments with extreme temperatures, dust, and moisture. Standard consumer-grade devices simply can’t withstand these conditions.
Connectivity Issues: Reliable connectivity is crucial for real-time data access and communication. Remote locations often suffer from poor network coverage, making it essential to have devices with multiple advanced connectivity options.
Data Security: Handling sensitive data in the field requires multiple layers of robust security measures to prevent unauthorized access and data breaches.
Inventory Management: Managing inventory in remote locations can be challenging due to the difficulty in tracking and replenishing supplies, which can lead to unplanned delays and increased operational costs.
The Getac F110 fully rugged tablet has long been a trusted companion for field service professionals and the next gen F110 brings a host of improvements and upgrades designed to meet the evolving needs of the rugged industries. The next gen Getac F110 also offers enhanced durability, connectivity, and performance, making it an ideal tool for remote and/or challenging environments. Some of the key features and enhancements of the next gen Getac F110 include:
The next-gen Getac F110 offers significant upgrades, including improved durability, connectivity, and performance. Designed for rugged industries, it is ideal for remote and challenging environments.
Cutting-Edge Performance
The next gen Getac F110 is equipped with a 13th Generation Intel® Core™ i5/i7 processors, delivering exceptional computing power on the go. Whether you’re running complex applications or processing large datasets, the F110 ensures smooth and efficient performance, helping to optimize business operations and enhance coordination among field-based personnel.
Enhanced Display
The tablet features an 11.6" FHD display with Getac's proprietary LumiBond® technology. With a brightness of up to 1,200 nits, the screen remains readable even in direct sunlight, while the capacitive multi-touch screen supports touch, glove, and pen modes for incredible versatility in the field.
Advanced Connectivity
Staying connected in remote locations is critical for field service professionals. The next gen F110 offers multiple advanced connectivity options, including Intel® Wi-Fi 6E AX211, Bluetooth 5.3, and optional 5G Sub-6 with integrated GPS. Dual SIM capabilities also enable seamless network switching for uninterrupted connectivity.
Robust Security Features
Data security is a top priority for field service professionals. The F110 includes enterprise-grade security features such as TPM 2.0, optional Intel® vPro® technology, and Windows Hello face-authentication. Additional options include HF RFID readers, fingerprint readers, and smart card readers.
Exceptional Durability and Ruggedness
The Getac F110 is built to withstand harsh environments and weather conditions. It is MIL-STD-810H and IP66 certified, making it resistant to dust, water, and extreme temperatures. The tablet is also drop-resistant up to six feet, ensuring it can handle the rough and tumble of field operations.
When done correctly, integrating the Getac F110 into your field service management operations can significantly improve overall productivity and operational efficiency. Here are some practical tips to get started:
Before integrating the F110, assess your specific field service requirements. Identify the tasks that will benefit most from the tablet's features, such as data collection, reporting, and real-time communication.
Effectively integrating the Getac F110 into field service management can greatly enhance productivity and streamline operational efficiency.
When training the team, it is a best practice to ensure they know the benefits of using the new technology instead of just another procedure to learn. Ensure that your field service professionals are trained to use the technology effectively. Provide training on the tablet's features, including the touchscreen modes, connectivity options, and security measures. Familiarity with the device will maximize its benefits.
Take advantage of the F110's configurable options to tailor the tablet to your specific needs. For example, consider adding an imager barcode reader for inventory management or a smart card reader for secure access. Customizing the tablet will enhance its utility in your operations.
Regularly monitor the performance of the Getac F110 in your field service operations. Gather feedback from your team and identify any areas for improvement. Optimize the tablet's settings and configurations based on real-world usage to ensure maximum efficiency.
Remote field services play an integral role throughout the rugged industries, and as more and more organizations transform from pen-and-paper based processes to fully digital field operations, finding the right tools for the job has become critical. The next gen Getac F110 rugged tablet, with its advanced features and robust design, is a powerful tool for field service professionals. Its cutting-edge performance, enhanced connectivity, and durability make it an ideal choice for remote and challenging environments.
If you're looking to enhance your field service operations, consider integrating the Getac F110 into your workflow. For more information or to purchase the F110 upgrade, contact our team today. Transform your field operations with the power of rugged technology.
As one of the leading rugged computer providers, Getac offers extensive rugged computing product lines and serves a wide range of vertical markets.
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