FIELD SERVICE

Service without compromise: Getac technology supports Beutlhauser in field service Faster and more reliable maintenance and repair with the Getac S410

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Challenge

With over 1,500 employees, 27 locations and an annual turnover of 582 million euros, Beutlhauser-Holding is a market leader in the sale, rental and service of construction machinery and forklift trucks as well as digital solutions.

Headquartered in Passau, Germany, the company employs 450 service technicians who maintain and repair machines and systems on a daily basis. They work in a wide variety of environments, from clean warehouses to rough construction sites. Premium manufacturers such as Liebherr Baumaschinen, Linde Flurförderzeuge and Mercedes-Benz Unimog supply a large range of the machines sold by Beutlhauser. When service is required, quick diagnoses, updates and precise documentation must be carried out or created - under time pressure and in harsh conditions. Earlier consumer devices and later robust laptops from a Getac competitor were not up to the high requirements. A suitable solution was needed.

Solution

After intensive testing, Beutlhauser decided in favour of the robust Getac S410 laptops. With its ergonomic rugged design, the laptops offer an optimum balance between size, weight and performance, ideal for mobile use in harsh environments. These laptops fulfil the high demands for reliability, battery life, screen brightness and multiple interfaces such as RS232 and LTE. They enable real-time communication and fast documentation while on the move. The devices also come with the Windows 11 Pro operating system and the use of 'future-proof' technologies as well as intelligent security functions.

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Benefits

The S410 laptops are as powerful as they are user-friendly and have displays that are always easy to read, even in direct sunlight. Their robust design and excellent connectivity, even under extreme temperature conditions as well as in the event of moisture, dust and even falls, guarantee a high level of reliability.

Customer satisfaction is the top priority for Beutlhauser. Fast, safe and reliable service and maintenance work is therefore an absolute Must for them. The company relies on the robust Getac S410 laptops with great success to get valuable machines and systems back into operation quickly and avoid expensive downtime.

These support smooth maintenance and repair operations, increase efficiency and thus make a significant contribution to customer satisfaction. In addition, the solution also impresses economically with a long service life of four to five years and comes with the extended Getac warranty.

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"Our expectations were fully met - the Getac S410s do exactly what they are supposed to do"

Bernhard Werner
IT Manager at Beutlhauser

Explore the solutions which are helping Beutlhauser

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S410 Semi Rugged Laptop

The S410 notebook is a tool for many jobs, delivering more power, more mobility, more connectivity, and more capability than ever before.

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