Beyond Expectation.

The new standard warranties for our fully rugged products go beyond what you might expect and make the decision of choosing Getac that much easier. With accidental damage now included in 3 or 5 year warranty packages you can be assured your units will be back up and running without the worry of additional cost or extended downtime should the unexpected happen.

The Industry's Leading Fully Rugged Warranty

Accidents can take your equipment out of service when you least expect it, especially in a rugged environment, which can cause costly equipment downtime. That is why Getac has introduced accidental damage as standard under our new Bumper-to-Bumper warranty, to help minimize your enterprise IT costs.

Introducing Bumper-to-Bumper

Bumper-to-Bumper is your hassle-free guarantee, supported by the industry-leading Pack & Collect logistics service in Europe, and rapid repair and return by Getac’s in-house experts. That means you can depend on us to have your unit back in service within days.

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In addition to our standard warranty inclusions below, Bumper-to-Bumper means:

Download the PDF below

Register now to get your extra 2 months warranty, upgrade to Bumper-to-Bumper and FREE access to the Getac Service System

If You Purchased Your Device in 2016
You have the option to upgrade to the full, accidental-damage-included, Bumper-to-Bumper warranty at 50% discount with the benefit of a two-month warranty extension.
If You Purchased Your Device Between 1 Jan and 20 April 2017
You are automatically entitled to a FREE upgrade to a Bumper-to-Bumper warranty, extended by 2 months from the date your unit was purchased.

The Industry Leading Semi-Rugged Warranty

Pack & Collect provides a hassle free returns service for Getac devices that fail under warranty.

If your equipment fails we will send a DHL courier to pack it in appropriate packaging for dispatch to one of our service hubs. Once repaired, DHL will return it in the same way, fully protected.

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Track it. Believe it.

Our Service Request System allows you to track the three stages of every repair; return to Getac, repair and delivery back to you. It also allows you to see the details of the repair and manage the details of the delivery.

Service Request System

Standard Warranty

Our Standard Warranty package covers all system components in line with terms and conditions covering product failures under normal and anticipated usage. Extremely cost-effective, it guarantees Getac quality repairs in the event of a product failure.

*The above service offering is only applicable on products purchased after 1st May 2017 and for collections within the European Economic Area, Switzerland & the United Kingdom. For any warranty query, please contact the Getac support team for further information on +44(0)1952 207228.


Warranty Benefits

  • Only genuine Getac approved parts used in any repair
  • Highest quality repair by Getac qualified technicians in our own customer-centric support centre
  • Standard and consistent repair management
  • Getac control and ownership for entire repair process

Your Service and Repair Process

  1. Login Service Request System on Getac Service System (GSS)
  2. A courier from Getac’s logistics partner will arive the next business day with suitable packaging to collect your device and return to our service centre
  3. Upon receipt of the unit full diagnostics will be carried out and unit will be repaired
  4. Unit will be soak-tested, cleaned and shipped back to required address
  5. The goal of Getac service is to minimise the time any unit is away from your business and so we aim to turn around all Service Request units within 5 days from arrival at the Getac service facility

Service Upgrades

  • 3 Years Pack & Collect
  • 4/5 Years Pack & Collect
  • 3 Years Bumper to Bumper
  • 4/5 Years Bumper to Bumper
  • 3/4/5 Year Z710 Extended Battery Service with Pack & Collect
  • Up to 7 Years support based on project request

Getac European Service Centres


*For full details of what is included in your devices warranty please refer to the warranty terms and conditions 3 years & 5 years

Have any questions? Let's talk!


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