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Improving Your First Time Fix Rate with The Help of Intelligent Technical Systems

Service Maintenance and Repair (SMR) operations worldwide share the goal of customer retention through high first-time fix rates. Technicians, the unsung heroes, ensure vehicles are safely returned while facing pressures to meet deadlines and maximise workshop efficiency. This balance is key to maintaining financial stability and operational success, making customer loyalty essential.

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IMPROVING FIELD OPERATIONAL EFFICIENCIES & COMMUNICATION USING GETAC K120 RUGGED TABLET

Due to operational inefficiencies, it was imperative that the RTC Fiber Communications’ team of field technicians transition from traditional pen-and-paper to a streamlined, digital method of project pricing, ordering, and time tracking. After the initial roll-out of commercially available tablets, and the number of device failures that quickly followed, it became clear to the RTC team that a rugged solution would be best for their daily duties.
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enersuisse AG increases efficiency and reliability in field service with Getac rugged tablets

enersuisse AG is the leading service provider in the Swiss energy market and operates the country's largest service platform in this segment. The company focus on maximum efficiency and the best customer experience. enersuisse's field service technicians often work outdoors and in all weather conditions. The tablets previously used had reached the end of their life cycle, could no longer withstand the conditions, broke quickly and caused downtime during operation. The battery life was also inadequate. The company needed reliable and powerful tablets for its field service.
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SURVEYING TECHNOLOGY AT NBB IN BERLIN

NBB has a very extensive pipeline network, including the electricity and gas supply networks in the German capital and in large parts of Brandenburg. These have to be surveyed and documented. The quantity of work orders is very high and the surveying work must be carried out reliably in all weather conditions.
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