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    Drivers & Documents

INTRODUCING GETAC TOTAL WARRANTY COVER (BUMPER-TO-BUMPER)

Our fully rugged product warranty includes accidental damage, ensuring enhanced total cost of ownership (TCO).
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WE’VE GOT YOU COVERED

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The average repair cost is $450 - $650, not including downtime and lost revenue to your business. Bumper-to-Bumper solves the problem.
  • No Unexpected Costs
  • Minimal Downtime
  • Hassle-free Collection (Collect and Return)
  • Reduced Operating Expense

OUR WARRANTY COVER

Our warranty packages cover all system components in line with terms and conditions covering product failures under normal and anticipated usage. Extremely cost-effective, it guarantees Getac quality repairs in the event of a product failure.
 TabletsLaptops
A140F110K120T800UX10ZX10ZX80B360,
B360 Pro		S410 S510V110X600,
X600 Pro,
X600 Server

Bumper-to-Bumper Warranty		3 Years✓✓✓✓✓✓✓✓   ✓✓

Rugged Warranty		3 Years         ✓✓  

Collect & Return Logistics		3 Years✓✓✓✓✓✓✓✓ ✓✓✓✓


*Collect & Return services are available only in the EEA, Norway, Switzerland, and the UK. Other European countries are Return to Base.
*For any warranty query please contact the Getac Service team.

 

THE INDUSTRY'S LEADING RUGGED WARRANTY

Collect & Return provides a hassle-free and environmentally conscious logistics service for Getac devices that fail under warranty. If your equipment fails, we will send an express courier to collect the unit from your requested location to one of our service hubs. Once repaired, Getac will return it in the same way, fully protected. By leveraging your original packaging for any faulty device returns, we can reduce cardboard consumption and improve environmental sustainability.
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OUR EUROPEAN COLLECT & RETURN SERVICE

Day 0
  • Customer identified fault.
  • Customer 1st level support qualifies hardware fault and log’s ticket in Getac Service System (GSS).
  • Express Courier collects the unit from customer requested locations.*
Day 1 - 3
  • Getac Service centre receives the faulty unit for repair, with the repaired device prepped for return and shipped.
Day 4
  • Express Courier returns the device to the customer’s requested location.
  • Customer accessible portal allows online tracking.
  • Test report returned with every repair.
  • Customer accessible portal allows online tracking.
  • Customer-accessible portal allows online tracking.

*Subject to cut-off times.

GIVING YOU CONTROL WITH GETAC’S
SELF-MAINTAINER PROGRAM

The Self-Maintainer program empowers you to perform limited warranty-protected repairs on Getac products without shipping them to Getac’s Repair Centre.
Minimal Downtime
Work to Your Schedule
Claim 2 Free Items per Device
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*The items included in the self-maintainer program are dependent on the model.

OUR WARRANTY COVER AND SUPPORT SERVICES

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36 Month
Bumper-to-Bumper Warranty

*Fully rugged products

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36 Month Warranty

*Rugged products

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Accessory Warranty

(including batteries)

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Self-Maintainer*
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Getac Service System (GSS)
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Getac Collect & Return

*Applicable for USA, Europe regions, Australia and Mexico.

ADDITIONAL WARRANTIES AND SERVICES

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Extended Warranty
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Battery Warranty
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Keep Your SSD Warranty
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Loan Swap Services
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Accidental Damage Warranty
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GETAC SERVICE SYSTEM (GSS)

GSS allows you to track a device sent for repair at every stage, from its return to Getac through its repair and delivery back to you. It also allows you to see the details of the repair work performed and to manage the details of the device’s delivery for maximum convenience.

Register now to get your extra 2 months warranty, and access the Getac Service System (GSS)
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Have an enquiry? Let's talk!

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