Getac Assist is our fully rugged remote expert solution aimed at assisting field service engineers and technicians with knowledge transfer, remote guidance, inspection, quality control, safety, compliance, and more.
TRANSFORMING FIELD SERVICE OPERATIONS BEYOND LIMITS
Getac Assist empowers your team with seamless remote assistance and on-the-job training capabilities, elevating efficiency, productivity, and the first-time fix rates. Our robust platform transforms service call performance, providing a reliable and advanced solution that adapts to the demands of field operations.
REDUCE OPERATIONAL IMPACT
Reduce your carbon footprint & operational costs for travel & training, by leveraging remote experts.
REAL-TIME SUPPORT
Livestream video from multiple locations for faster troubleshooting, & reduced downtime.
COMPACT & RUGGED
Rugged to the core, engineered to withstand the harshest of operating environments.
REMOTE ASSISTANCE FOR A RUGGED WORKFORCE
With Getac Assist your field workers and technicians can stream live video from any worksite, viewed securely from multiple locations. Helping SMEs (Subject Matter Experts) to remotely solve problems that require further inspection or repair, supporting your workforce in real-time. Resulting in less downtime, a lower cost of support and increased efficiency.
COMPACT VERSATILITY
The Getac Assist camera is lightweight and versatile, with the ability to be worn or mounted anywhere. Unlike traditional remote assistance solutions that require a user to wear a headset, Getac Assist can be body worn so as not to obstruct the field worker or technician’s vision - allowing them to remain situationally aware, safe, and protected on every job and worksite.
ENGINEERED RUGGED
Getac Assist is rugged to the core and engineered to withstand the harsh elements - on the tough worksites from -20°C to 50°C (-4°F to 122°F); Storage Temp: -40°C to 71°C (-40°F to 160°F), IP67 & MIL-STD-810H (Temperature, Vibration & 6 feet drop resistant).
ENHANCED USER EXPERIENCE
Livestreaming seamlessly with up to 10 hours of battery power, users can trust that Getac Assist will be available when and where it's needed. Operating independently from the local infrastructure, remote assistance is more accessible to the field-based workforce. This is beneficial in scenarios where continuous assistance or monitoring is required over an extended duration.
Charge with ease using either a single dock, multi dock or magnetic breakaway cable.
LIVE + STILL ANNOTATION
With Getac Assist, users and SMEs can annotate and interact on the screen - in real-time for improved accuracy, reducing the risk of errors and mistakes.
Getac Assist delivers ultra-wide angle, full HD video, even in low-light conditions. With 4G LTE capabilities and more, your users are always connected to remote experts anywhere in the world and in real-time. The Getac Assist camera ensures ultra-sharp video, thanks to its 140° horizontal view and up to full HD resolution.
Collaborate in an immersive and engaging experience!
Features
Live Stream Video
Getac Assist provides real-time video streaming, enabling field-based users to broadcast live video content to participants in the session. This enhances accessibility to expertise, sharing knowledge, insights, and skills between different locations. Creating immersive and engaging experiences for various use cases and industries.
Live and Snap Annotation
Real-time collaborative annotation on livestream video feeds and static images, allows experts and participants to highlight and discuss specific points during a Getac Assist session. This feature enhances content with dynamic information, such as comments and graphics, providing context or interactivity.
Share Screen
Screen sharing in a remote expert application allows users to display their device screen in real-time to a remote expert. This feature facilitates collaborative problem-solving, troubleshooting, and knowledge transfer by providing a visual representation of issues. It enhances communication and enables experts to guide users through solutions effectively.
Share Documents
The "share documents" feature enables users to seamlessly exchange and collaborate on files with experts located remotely. This functionality enhances real-time communication, allowing users to share relevant documents instantly, fostering efficient collaboration and problem-solving in various professional or technical scenarios.
Save Images
Allows users to save and organise images or screenshots taken during the session, including annotated images, for future reference or documentation purposes.
Live Chat
Instant messaging feature for real-time communication, fostering discussion, clarification, and quick information exchange between participants and experts during the session.
Record Session
Records the entire remote session, creating a video recording for future review, training, or documentation purposes.
Digital Asset Management
Organises and manages digital assets, such as documents, images, and recordings, providing a structured repository for easy access, retrieval, and utilisation in subsequent sessions or workflows. External documents can also be uploaded here for future reference.
Group Collaboration
Allows up to 25 participants to join a single session simultaneously, promoting collaborative discussions, problem-solving, and knowledge sharing within a manageable group.
Share Link to Join
Generates a unique one-time secure URL that participants can use to easily join the remote session, streamlining the invitation process and ensuring convenient access for all involved parties.
MIL-STD-810H certified Vibration & 6ft (1.8m) drop resistant IP67 certified
Temperature
Operating: -20°C to 50°C / -4°F to 122°F Storage: -40°C to 71°C / -40°F to 160°F
Dimensions (W x D x H)
67.6 x 35.1 x 101.9mm (2.7” x 1.4” x 4.1”)
Weight
237g (0.52lbs)
Warranty
3-years standard limited warranty
* Battery performance will vary based on power management settings and environmental conditions. As with all batteries, maximum capacity decreases with time and use and may eventually need to be replaced by a Getac service provider. Battery life and charge cycles vary by use and settings.
* Specification subject to change.
GETAC ASSIST ACCESSORIES
SINGLE CAMERA DOCK
Supporting single device charging and configuration.
CAMERA MULTI-DOCK
Multi-dock supports the charging and configuration, for multiple devices. Designed to support 19” rack mount installation.
QUICK RELEASE CHARGE CABLE
Enabling quick charging of the device via a magnetic pogo connector on the side of the camera. Includes a standard USB-A interface.
MAGNETIC MOUNT
Providing the flexibility to mount the camera with ease on worker clothing.
DOUBLE MAGNETIC MOUNT
Making the camera easy-to-mount on thicker worker clothing such as an outdoor overcoat.
ALLIGATOR CLIP
The versatile alligator clip includes a spring-loaded hinge, ensuring a firm grip on the object it is attached to.
MOLLE MOUNT
The MOLLE system, an acronym for Modular Lightweight Load-carrying Equipment, is a method used for gear arrangement and attachment, notably in military applications.
ADJUSTABLE POCKET MOUNT
Designed to fit large pocket mount requirements. The camera positioning can be adjusted vertically.
SWIVEL MOUNT
The swivel mount can be combined with other mounting options to provide a wider range of camera directional control.
ACTION CAMERA ADAPTER
Adapter for action camera style mounting kits when mounting with Getac body worn camera.
UNIVERSAL MOUNT
Adapter to fit the Getac camera with third party mount systems.
