News in brief:
Getac Assist is a powerful remote expert solution that enables workers to remotely collaborate with colleagues and experts in real-time via a secure, browser-based platform.
The solution utilises the new fully rugged Getac Assist Camera for video streaming via Wi-Fi or 4G LTE connectivity, with up to 10 hours of battery life per charge, all in a lightweight and versatile design.
Getac Assist can be integrated into existing support systems for fast, hassle-free rollout.
The solution has been designed to empower remote workers across a wide range of industries including utilities, natural resources, defence, manufacturing, transport & logistics, and automotive.
Düsseldorf, 10 September 2024: Getac today announced the launch of Getac Assist, a fully rugged remote expert solution designed to support field-based workers and teams with advanced capabilities in knowledge transfer, remote guidance, inspection, training, safety, and compliance. The solution is available to view at Getac’s Automechanika booth (Hall 8, Stand M82).
Getac Assist revolutionises Remote Support in the Automotive Industry
Getac Assist is designed to support automotive mechanics and technicians with advanced capabilities in knowledge transfer, remote guidance, inspection, training, safety, and compliance. The new Getac Assist Camera lets workers stream live video from the jobsite, viewable securely via Getac’s purpose-built browser-based software platform. Colleagues and Subject Matter Experts (SMEs) can then log into the platform to annotate still and live screenshots in real-time, share documents, collaborate with one another, and remotely guide on-site workers through tricky procedures. Not only does this result in improved first-time fix rates, but it also helps reduce downtime, lower support costs, and increase overall operational efficiency across remote workforces.
The Getac Assist Camera is designed to be body worn or mounted independently for added stability and enables hands-free operation. Key features include both Wi-Fi and 4G LTE capabilities for seamlessly connectivity and up to 10 hours of battery power per charge for long periods of uninterrupted operation. It is also designed to thrive in challenging work conditions, like those found by the roadside or in busy repair workshops. Featuring a temperature operating range of -20°C to +50°C/-4°F to +122°F, (with storage temperatures of -40°C to +71°C/-40°F to +160), it meets IP67 and MIL-STD-810H standards and boasts six-feet drop resistance. Charging options include a single dock, multi-dock, or magnetic quick release breakaway cable.
When connected to Getac’s purpose-built Assist software, remote workers can collaborate with colleagues and SMEs as if they were standing right next to them in person. The secure browser-based platform makes communication quick and easy, with SMEs able to view live video, share documents and annotated screenshots, live chat with colleagues, record sessions and more. The platform also features object recognition and AI redaction, which can be used to automatically anonymise sensitive and/or personally identifiable information (PII), such as faces and vehicle license plates in videos and screenshots.
“Getac Assist sets a new benchmark for remote assistance solutions in the automotive industry,” says Russell Younghusband, Global Automotive Director at Getac. “As vehicles become increasingly complex and the industry continues to suffer from a major shortage of skilled technicians, having the ability to remotely connect experts with less experienced on-site personnel to quickly tackle challenging problems has become invaluable. Getac Assist has been designed to do just that, enabling customers to optimise their existing resources and achieve those all-important first-time fix rates, even in challenging work environments. A major EV manufacturer is already enjoying the many benefits offered by Getac Assist and we look forward to bringing it to more of our automotive customers in the near future. ”
To see Getac Assist in action, please visit Getac’s booth (Hall 8, Stand M82) at Automechanika 2024, where demonstrations will be ongoing throughout the duration of the show.
About Getac
Getac Technology Corporation is a global leader in rugged mobile technology and intelligent video solutions, including laptops, tablets, software, body-worn cameras, in-car video systems, digital evidence management and enterprise video analytics solutions. Getac’s solutions and services are designed to enable extraordinary experiences for frontline workers in challenging environments. Today, Getac serves customers in over 100 countries spanning defence, public safety, ambulance, fire & rescue, utilities, automotive, natural resources, manufacturing, transport, and logistics. For more information, visit: https://www.getac.com. Participate in the Getac Industry blog or follow the company on LinkedIn and YouTube.
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